Welcome To Our Help Center

Our Top 10 Frequently Asked Questions

• 1 How to recover my account password

  1. Connect to https://www.eurodns.com/users/forgotPassword
  2. Select and fill one of the following data: Login / Email address / Domain name
  3. Click Send me a password

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• 2 How to renew my domains

  1. In your EuroDNS account, go to My Domains > Renew
  2. Select the domains to renew
  3. Follow the procedure
  
  Important: You will be able to renew your domain(s) 60 days before its expiration date at the earliest. Several renewal reminders will be sent to your account email. Once payment validated, you will receive a renewal confirmation.

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• 3 How to change the nameservers of a domain

  1. Create a name server profile
  - In your account, go to item My Profiles > Nameservers profiles
  - Click Add a new profile
  - Fill in the name servers then click Save
  
  2. Apply a name server profile
  - Go to My domains > Manage my domains
  - click on the concerned domain
  - Click Apply name server profile
  - Select the name server profile
  - Click View profile then click Apply profile
  
  It will take up to 24-48 hours for your new name servers to be propagated worldwide. In order to avoid zone check errors and website interruption, configure first your domain on the new name servers.

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• 4 What are the payment methods?

  After the checkout, you will be able to select your payment method:
  - either by credit card (VISA/Mastercard) through our secured payment system
  - or by credit account if you have enough funds to cover the order/invoice amount

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• 5 How to create a mailbox for a domain registered with EuroDNS

  1. In your EuroDNS account, go to My Mails > Create
  2. Click the Create button related to the desired domain
  3. Fill the required information
        - Type the desired email account
        - Fill your sender name
        - Enter the password twice
        - Select the email quota
  4. Click Create the account
  
  It will take up to 2 hours for your email to be activated.
  
  Important: the MX record of your domain will be automatically changed to mx10.eurodns.com.

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• 6 How to set up an URL forwarding for my domain

  1. In your account, go to My Domains > Manage my domains
  2. Click on the domain to redirect
  3. Click Edit the URL Forwarding
  4. In the field Url to Forward From, type the hostname of the source url (e.g. www)
  5. In the field Url to Forward To, type the destination url (www.example.com)
  6. In the field Into a frame,
      - select 'no' to display the destination url
      - select 'yes' to display the source url
  7. Click on Confirm Your Details
  
  It will take up to 1-2 hours for your forwarding to take effect.
  
  Important: This option is only available if the domain is configured on EuroDNS' nameservers (ns1.eurodns.com / ns2.eurodns.com).

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• 7 How to make an internal transfer

  An internal transfer describes a domain transfer between two EuroDNS accounts.
  
  1/ The losing account initiates the internal transfer:
  - In the EuroDNS account, go to My Domains > Manage my domains
  - Select the domains to transfer to the other EuroDNS account
  - Click the 'OK' button on the page bottom-left
  - Enter the login of the gaining account
  - Click Transfer
  
  2/ The gaining account approves the internal transfer:
  - In the EuroDNS account, go to My Domains > Transfers
  - Click the tab Internal transfer
  - In the field Internal TransferIns, approve the internal transfer

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• 8 How to check my mailbox (created with EuroDNS)

  You can check your mailbox using our webmail or an email client. Please note that our outgoing server (smtp) requires authentication.
  
  1. Via our webmail:
  - Log on to http://webmail.eurodns.com/
  - Enter your email address
  - Type your password then click on Login
  
  2. Via an email client (Outlook, Thunderbird, etc.). Settings to apply:
  
  

  Protocol	Server	Default and TLS port	SSL port
  POP3	pop10.eurodns.com	110	995
  SMTP	smtp10.eurodns.com	25	465
  IMAP	imap10.eurodns.com	43	993

  
  
  

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• 9 How to update domain contacts

  1. In your EuroDNS account, go to My Domains > Manage My Domains
  2. Click the domain to update
  3. Click the Edit link under the contact to modify (Admin, Technical, Billing)
  4. Enter the new contact details
  5. Follow instructions to complete the update.
  
  Note: The update process may differ from a TLD to another. Therefore, domain contacts for certain TLDs may not be editable through the EuroDNS platform. In that case, please contact our support for assistance.

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• 10 How to create an account

  1. Connect to our website www.eurodns.com
  2. Click Sign up in the page top
  3. Enter your account information (login, password, details, etc.)
  4. Type the security code in the bottom
  5. Click Create account
  
  Important: You will receive a verification email to the address you entered while signing up. Please click the activation link to complete your account creation.

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