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  • Click to exand this section How to renew my domains

    1. In your EuroDNS account, go to My Domains > Renew
    2. Select the domains to renew
    3. Follow the procedure

    Important: You will be able to renew your domain(s) 60 days before its expiration date at the earliest. Several renewal reminders will be sent to your account email. Once payment validated, you will receive a renewal confirmation.

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  • Click to exand this section My domain has expired, how to reactivate it

    1. In your EuroDNS account, go to My Domains > Renew
    2. Scroll down to the bottom of the page
    3. Click the link in the reactivation box
    4. Select the domains you want to reactivate
    5. Click Select to proceed
    6. Accept the Terms & conditions and Reactivation specific conditions
    7. Press Confirm Order to initiate the reactivation process

    Important: The remaining days to reactivate a domain may vary from a TLD to another, depending on the registry policy.

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  • Click to exand this section Where to find domains to renew

    In your EuroDNS account, go to My Domains > Renew to view the domains that can be renewed (only the domains expiring within 60 days will be displayed).

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  • Click to exand this section How to delete a domain

    In case you decide to terminate your domain subscription, you can let the domain expire. If you want your domain to expire now, please contact our support team.

    Note: the deletion procedure may vary from a TLD to another. Therefore, additional information/documents may be requested.

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  • Click to exand this section I do not receive the renewal reminder emails, what can I do?

    The contact email mentioned in your account does not seem to work anymore. Please update your account email in order to receive the future renewal reminders (see 'How to change my account information').

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  • Click to exand this section What does the Quarantine status mean?

    After a domain expired, it enters into quarantine. During this period, the domain is not released to the general public and cannot be registered by a third party.

    Depending on the registry policy, the quarantine will be composed of one or all of the periods below:

    - Reactivation period: during this phase, the former domain holder can reconsider the expiration of his domain and ask its reactivation to the current registrar (see How to reactivate my expired domains).

    - Restore period: the domain is usually moved to the registry. At this time, the former domain holder can still recover his domain. In this case, the domain will be restored by the registry. You can contact our support team from your EuroDNS account to get your domain restored.

    - Pending delete: during this phase, the domain cannot be reactivated or restored. The domain will be definitely scheduled for deletion from the registry database.

    At the end of the quarantine, the domain name is released for general registration on a first-come-first-served basis, unless the domain holder asks for reactivation or restore before.

    Note: the name and the duration of these periods may differ from a TLD to another. As an example, for most gTLDs such as .com, .biz, .info, .net and .org, the domain spends 40 days in Grace Period (Reactivation period), 30 days in Redemption period (Restore period) and 5 days in Pending delete.

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