Champ d’application
Cette politique s’applique à tous les clients et prospects de EuroDNS personne physique (pas aux personnes morales telles que les sociétés, association etc.) quel que soit leur nationalité ou lieu de résidence.
Le type de données à caractère personnel que nous traitons et le traitement que nous leur appliquons dépendent du service fourni.

We collect information and potential personal data about our website visitors by the use of cookies. For more information, please see our cookie policy: https://www.eurodns.com/use-of-cookies

We may collect other data that you submit via our social media accounts as well as other means of communication. For example, we may collect personal data when you provide feedback or when you participate in interactive features such as surveys, contests, or promotions.

In case you subscribe to our newsletter, certain personal data may be transferred to our partner, The Rocket Science Group, LLC (USA), who is operating MailChimp, the service we use to manage the sending of our newsletter. While they don’t have access to your data, it is nonetheless hosted on their platform.

Depending on the services you use, your personal data may be transferred to and processed in jurisdictions outside your country of residence, including outside the European Economic Area.
Each domain name extension is operated by a single registry, which has exclusive control over that extension. EuroDNS acts as an intermediary and does not control the policies, data protection standards, or jurisdiction applicable to that registry. 
By selecting a specific domain extension, you acknowledge that your personal data will be processed by the relevant registry in accordance with its own rules and applicable laws, which may differ from those in your country of residence and may not provide an equivalent level of protection. EuroDNS cannot guarantee the level of data protection applied by such registries.
If you wish to benefit from a higher level of data protection, you may choose to register a domain name under an extension managed by a registry established within the European Economic Area or with adequate level of data protection (https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en).
Additional information regarding registry-specific requirements and applicable policies is available at: https://www.eurodns.com/registries-policies

Type of data

Email address, first and last name, IP addresses.

Basis and Purpose

This processing is based on your consent. We collect and process this data to customise and improve our services.

Retention

We keep all personal data we collect outside the scope of the provision of our services for a period of one (1) year or until you request its deletion.

As a EuroDNS customer you may provide us with personal data for several purposes.

You may manage certain privacy preferences, including marketing communications, through your account settings or by contacting EuroDNS.

Where available, EuroDNS provides tools to access, update or delete personal data.

You may exercise the following rights in relation to your personal data:

9.1. Right of access

You have the right to request a copy of the personal data that we hold about you. You may do so via your EuroDNS account https://my.eurodns.com/account/preferences\# or, alternatively, request it at support@eurodns.com. 

9.2. Right of rectification 

You have a right to correct data that we hold about you that is inaccurate or incomplete. You may do so via your EuroDNS account ~https://my.eurodns.com/account/preferences\#~or, alternatively, request it at support@eurodns.com. 

9.3. Right to be forgotten 

In certain circumstances, you can ask for the data we hold about you to be erased from our records. Please contact support@eurodns.com and we will delete and/or anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent EuroDNS from completely deleting your personal data.

9.4. Right of portability 

You have the right to have the data we hold about you transferred to another organisation. You may export your data via your EuroDNS account https://my.eurodns.com/account/preferences or, alternatively, request it at support@eurodns.com.

9.5. Right to object

You have the right to object to certain types of processing of your personal data such as direct marketing. To do so please contact our legal department at legal@eurodns.com.

You also have the right to file a complaint with the Luxembourg National Commission for Data Protection (CNPD). Their complaint form is accessible at: https://cnpd.public.lu/fr/formulaires.html

9.6. Right to restriction of processing

In certain circumstances, you have the right to request that we restrict the processing of your personal data, for example while the accuracy of data is being contested or while an objection is being assessed. To exercise this right, please contact legal@eurodns.com.

9.7. Right to withdraw consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal. You may withdraw consent through your account settings or by contacting support@eurodns.com. Be nevertheless aware that such withdrawal will automatically result in the termination of the services relying on your consent to be performed. 

Personal data is stored in data centres located in Luxembourg.

EuroDNS applies technical, administrative and physical measures to protect personal data, including encryption technologies, controlled access systems and secure network connections.

EuroDNS

Data Protection Officer

24, rue Léon LavalL-3372 Leudelange Luxembourg 

legal@eurodns.com

In the event of a personal data breach, EuroDNS will notify the Luxembourg National Commission for Data Protection (CNPD) without undue delay and, where feasible, within 72 hours of becoming aware of the breach, in accordance with Article 33 GDPR. Where a breach is likely to result in a high risk to your rights and freedoms, EuroDNS will also notify you directly without undue delay, using the contact details registered for your customer account, in accordance with Article 34 GDPR.

We may change this privacy policy from time to time. We will post any modifications on this page and, if they are significant, we will provide a more prominent notice, posted directly in your EuroDNS account or via email. We will also keep prior versions of this privacy policy in an archive for your review. We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and what you can do to help protect your security. Where changes affect processing activities that are based on your consent, we will seek fresh consent from you before the changes take effect. For all other changes, if you disagree with any modification to this privacy policy, you will need to stop using our services and deactivate your EuroDNS account, as outlined above.

EuroDNS does not engage in automated decision-making or profiling within the meaning of Article 22 GDPR. If this position changes in the future, this policy will be updated accordingly and, where required, appropriate safeguards will be implemented.