This Privacy Policy explains what kind of personal data we collect from you when you use our services and how we use that data. When we say “EuroDNS", “we" and “us", we are referring to EuroDNS S.A. and all of our affiliates.

We collect information and potential personal data about our website visitors by the use of cookies. For more information, please see our cookie policy: https://www.eurodns.com/use-of-cookies

Champ d’application
Cette politique s’applique à tous les clients et prospects de EuroDNS personne physique (pas aux personnes morales telles que les sociétés, association etc.) quel que soit leur nationalité ou lieu de résidence.
Le type de données à caractère personnel que nous traitons et le traitement que nous leur appliquons dépendent du service fourni.

We may collect other data that you submit via our social media accounts as well as other means of communication. For example, we may collect personal data when you provide feedback or when you participate in interactive features such as surveys, contests, or promotions.

In case you subscribe to our newsletter, certain personal data may be transferred to our partner, The Rocket Science Group, LLC (USA), who is operating MailChimp, the service we use to manage the sending of our newsletter. While they don’t have access to your data, it is nonetheless hosted on their platform.

Type of data

Email address, first and last name, IP addresses.

Basis and Purpose

This processing is based on your consent. We collect and process this data to customise and improve our services.

Retention

We keep all personal data we collect outside the scope of the provision of our services for a period of one (1) year or until you request its deletion.

6.1. Cookies

EuroDNS collects information and potential personal data about website visitors through the use of cookies. Further information is available in the cookie policy: https://www.EuroDNS.com/use-of-cookies

6.2. Interaction

EuroDNS may collect personal data that you submit through social media platforms or other communication channels. This includes information provided when submitting feedback or participating in surveys, contests or promotions.

6.3. Newsletter Subscribers

If you subscribe to the EuroDNS newsletter, certain personal data is transferred to:

The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, United States.

This entity operates the MailChimp service used for sending our newsletter and processes personal data on our behalf as a data processor pursuant to a data processing agreement.

Type of data processed: email address, first name, last name, IP address.
Legal basis: consent (Art. 6(1)(a) GDPR)
Purpose of processing: Managing subscriptions and delivering communications.
Retention: We retain all personal data we collect outside the scope of our services for a period of one (1) year, or until you request its deletion.

Personal data transferred to The Rocket Science Group LLC in the United States is subject to the EU-U.S. Data Privacy Framework (EU-U.S. DPF), on which EuroDNS relies as the transfer mechanism for this processing.

As a EuroDNS customer you may provide us with personal data for several purposes.

Type of data
Email address, first and last name, postal address, language preference, your login, your IP address.

Basis and Purpose
We only collect and process this data for the provision of our service.

Retention
We keep your personal data for as long as you hold an account with EuroDNS. Should you want to close your account, please contact support@eurodns.com and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent EuroDNS from completely deleting your personal data. For example, we are required to keep every invoice we issue for ten (10) years.

We collect certain payment and billing information when you order paid services. For example, we ask you to designate a billing contact, including name and contact information. You might also provide payment information, such as payment card details or PayPal identifiers.

Type of data
Partial credit card information including first and last name, and PayPal account identifier.

Basis and Purpose
We only collect and process this data for the provision of our service.

Retention
We keep your personal data for as long as you hold an account with EuroDNS. Should you want to close your account, please contact support@eurodns.com and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent EuroDNS from completely deleting your personal data. For example, we are required to keep every invoice we issue for ten (10) years.

Our service includes access to our customer support department. When you open a support ticket, speak to one of our representatives directly, or otherwise engage with our support team, you will be asked to provide contact information, a summary of your request for support, and other relevant information.
When you contact our customer support department, your personal data may be transferred to 

SALESFORCE.COM EMEA LIMITED 
110 Bishopsgate 
village 9, floor 26 Salesforce Tower
London EC2N 4AY 
United-Kingdom, 
the entity providing the help desk software Desk.com which we use to assist you.

While they don’t have access to your data, it is nonetheless hosted on their platform.

Type of data
Any data provided by you when submitting a request for support.

Basis and Purpose
We only collect and process this data for the provision of our service.

Retention
We keep your personal data for as long as you hold an account with EuroDNS. Should you want to close your account, please contact support@eurodns.com and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent EuroDNS from completely deleting your personal data.

For this service, you will be required to provide additional personal data by creating contact profiles which will be transferred to each registry with whom you want to register a domain name. Additionally, in case you have selected a so-called generic extension, a copy of your contact profiles will also be stored with Iron Mountain Intellectual Property Management, Inc. 9210 Sky Park Court, Suite 220 San Diego, CA 92123 USA, which is the ICANN-authorised escrow service provider that we use. Although established in the United States, this company adheres to the Privacy Shield Principles.

Type of data
First and last name, postal address, email address, phone number.

Basis and Purpose
Collection and processing of this data is necessary to comply with our legal obligations as data processor for registries. Transfer of relevant data is a mandatory requirement by the registries who have a monopoly on the extensions they manage.

Retention
Each registry has its own retention period but in general this does not exceed two years after the deletion of the Domain Name. For further information, please refer to the applicable registry policy: https://www.eurodns.com/registries-policies

Transfer Abroad
Depending on the registry you would like to register a domain name with, your personal data may be transferred outside the EEA.

For the provision of this service, we will share some of your personal data with our partner Open-Xchange AG Rollnerstraße 14
D-90408 Nuernberg, Germany.

Type of data
Email address created as part of the Open-Xchange service.

Basis and Purpose
We only collect and process this data for the provision of our service.

Retention
Your personal data is immediately deleted upon termination or expiration of the service.

Pour vous fournir ce service, nous devons impérativement transmettre certaines de vos données à caractère à personnel à notre partenaire Microsoft Ireland Operations Limited One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland

Type de données L’adresse email créée dans le cadre du service Office 365.

Fondement et Finalité Nous ne collectons et traitons ces données qu’afin de pouvoir vous fournir notre service.

Conservation Vos données à caractère personnel sont conservées jusqu’à l’expiration ou la résiliation du service.

For the provision of this service, we will share some of your personal data with the certification authority GMO GlobalSign Ltd
Springfield House, Sandling Road, Maidstone, Kent, ME14 2LP, United Kingdom.

Type of data
First and last name, email address, postal address, phone number.

Basis and Purpose
We only collect and process this data for the provision of our service.

Retention
Your personal data is immediately deleted upon termination or expiration of the service.

For the provision of this service, we will share some of your personal data with CHIP S.A. 21, rue Léon Laval L-3372 Leudelange, Luxembourg, the TMCH service provider.

Type of data
All data attached to your Trademark registration.

Basis Purpose
We only collect and process this data for the provision of our service.

Retention
Your personal data is immediately deleted upon termination or expiration of the service.

This service does not require the provision of additional personal data.

This service does not require the provision of additional personal data.

Unless your request is deemed excessive or unfounded, you may exercise the following rights in relation to your personal data:

1. Right of access

You have the right to request a copy of the personal data that we hold about you. You may do so via your EuroDNS account https://my.eurodns.com/account/preferences# or, alternatively, request it at support@eurodns.com.

2. Right of rectification

You have a right to correct data that we hold about you that is inaccurate or incomplete. You may do so via your EuroDNS account https://my.eurodns.com/account/preferences# or, alternatively, request it at support@eurodns.com.

3. Right to be forgotten

In certain circumstances, you can ask for the data we hold about you to be erased from our records. Please contact support@eurodns.com and we will anonymise all personal data attached to your account. However, please be aware that in certain cases regulatory or legal obligations may prevent EuroDNS from completely deleting your personal data.

4. Right of portability

You have the right to have the data we hold about you transferred to another organisation. You may export your data via your EuroDNS account https://my.eurodns.com/account/preferences# or, alternatively, request it at support@eurodns.com.

5. Right to object

You have the right to object to certain types of processing of your personal data such as direct marketing. To do so please contact our legal department at legal@eurodns.com.

Lastly, you have the right to file a complaint with the Luxembourgish Data Protection Authority, when you are of the opinion that our processing of your personal data is not in compliance with applicable legislation. Their complaint form is accessible at: https://cnpd.public.lu/fr/formulaires.html

Your personal data is stored both electronically and manually in our data centres in Luxembourg and can be accessed from our offices via dedicated network connections or from anywhere through a secured VPN connection.

We use a combination of technical, administrative, and physical controls to maintain the security of your data.

Most importantly we are making use of specific technologies to encrypt all our services.

EuroDNS
Luc Seufer
21, rue Léon laval
L-3372 Leudelange
Luxembourg

We may change this privacy policy from time to time. We will post any modifications on this page and, if they are significant, we will provide a more prominent notice, posted directly in your EuroDNS account or via email. We will also keep prior versions of this privacy policy in an archive for your review. We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and what you can do to help protect your security.

If you disagree with any changes to this privacy policy, you will need to stop using our services and deactivate your EuroDNS account, as outlined above.

Account Data, as defined in our General Terms and Conditions, is stored in data centres located in Luxembourg. Depending on the services you use, some personal data may be transferred to the United States and the United Kingdom, as described in Sections 5, 6 and 7.

EuroDNS applies technical, administrative and physical measures to protect personal data, including encryption technologies, controlled access systems and secure network connections.

EuroDNS
Data Protection Officer
24, rue Léon Laval, L-3372 Leudelange, Luxembourg
legal@EuroDNS.com

In the event of a personal data breach, EuroDNS will notify the Luxembourg National Commission for Data Protection (CNPD) without undue delay and, where feasible, within 72 hours of becoming aware of the breach, in accordance with Article 33 GDPR. Where a breach is likely to result in a high risk to your rights and freedoms, EuroDNS will also notify you directly without undue delay, using the contact details registered for your customer account, in accordance with Article 34 GDPR.

We may change this privacy policy from time to time. We will post any modifications on this page and, if they are significant, we will provide a more prominent notice, posted directly in your EuroDNS account or via email. We will also keep prior versions of this privacy policy in an archive for your review.

We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and what you can do to help protect your security.

Where changes affect processing activities that are based on your consent, we will seek fresh consent from you before the changes take effect. For all other changes, if you disagree with any modification to this privacy policy, you will need to stop using our services and deactivate your EuroDNS account, as outlined above.

EuroDNS does not engage in automated decision-making or profiling within the meaning of Article 22 GDPR. If this position changes in the future, this policy will be updated accordingly and, where required, appropriate safeguards will be implemented.