Reseller FAQs

Below are the most common questions we’re asked. If your question isn’t there, you can always ask for assistance from one of our sales team who'll happily guide you through the entire process.

Is WHMCS all I need to start a domain reselling business?

WHMCS has the infrastructure you need to start your domain reseller business. It includes a ticketing system, FAQs, administrator interface, and end user control panel. There’s also an automated billing procedure. Take a look at the big list of WHMCS features

Now you have WHMCS, all you need is a EuroDNS domain account and access to the domain reseller API.  You can get access if you email our sales team. Give them the login name of your EuroDNS account and say you’d like to use the API.

Is there a demo of WHMCS I can see before signing up?

Yes, WHMCS provides demo versions for the administrator interface and the end user control panel. 

Would you like to test your WHMCS plugin with your EuroDNS account? Get in touch with our sales team and they’ll give you login and password details. Then you’ll be able to enter our API test environment, and have some fun.

Do I have to use the latest version of WHMCS?

Our WHMCS module is compatible with older versions of WHMCS. We test our plugin with every version of WHMCS to ensure compatibility. Bugs are unlikely if you use the latest version at all times. Errors that could occur in older versions are harder to replicate. This means that support issues may take a little longer.

Why doesn’t my EuroDNS login work with my WHMCS plugin?

You’ll need specific login details for the domain reseller API, which you can get from our sales team. 

After you’ve opened a EuroDNS account, contact our sales team and tell them the login name you’ve chosen. Let the team know that you want to use your WHMCS plugin. Your account will then be connected to our domain reseller API. The dedicated login details they send you can be entered, and you’ll be in!

How do I setup WHMCS?

If you’re not sure how to setup your WHMCS account, we’ve got a Domain reseller installation guide that makes it real simple. It recommends settings that will simplify and automate the daily running of your domain reselling business.

There’re also WHMCS video tutorials for the most important adjustments and settings. Take a look!


How do I turn the automatic renewal of domain names off and on?

via EuroDNS control panel

  • Log in to your EuroDNS account, click on Control Panel.
  • Click on the Account Details in the upper left corner. Renewal Method is bottom right, take your pick!

via WHMCS admin panel

  • Log in to your WHMCS admin panel. Click on the column Setup and select General Settings.
  • Click on the Domain dropdown menu. You’ll find your choices at the top of the page

You can set the renewal method in either WHMCS or your EuroDNS account. Your setting will be changed in both platforms.


How do I stop the system from changing my name server?

via EuroDNS control panel

  • Log in to your EuroDNS account, click on Control Panel.
  • Click on Name Server Profiles under the Domain dropdown menu. Now you can create new name server profiles or edit existing ones.
  • If you’d like a default profile, click on the green tick next to the profile name. The tick is highlighted if the profile is set as default.

via WHMCS admin panel

  • Log in to your WHMCS admin panel. Click on the column Setup and select General Settings.
  • Click on the Domain dropdown menu. You can choose to enter a default name server in the middle of the page.

These settings will apply to all your domain name registrations. If you need to change them, you can do it in either panel. To avoid a conflict when registering domain names, you must select the same default name server in both the EuroDNS and WHMCS control panels.


How do I manage the zone/DNS of my domains?

The EuroDNS domain plugin gives full DNS management functionality to your customers. As admin, you’ll have access to these options if you log in as your customer. Here’s how to do it.

  • Log in to your WHMCS admin panel.
  • Click on the dropdown menu Clients and select View/Search Clients.
  • Choose the client by clicking on the ID, First name, or Last name.
  • Click Log in as Client in the Clients Information area on the left side.
  • Click on the domain name to edit the DNS.
  • In the Management Tools menu, choose DNS Manager.

Want to know how to get started?

We’ve a domain reseller installation guide that takes you through the whole setup procedure, or if you prefer, you can contact our sales team who will be happy to assist you.

READ OUR SETUP GUIDE

+352 263 725 250

sales@eurodns.com

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