Legal Information and Contractual Terms
2, rue Léon Laval
Trade Register number: B 89.978
Trade License: 99356
Chief Executive Officer: Lutz Berneke
Chairman of the Board: Xavier Buck
Chief Operating Officer: Macsen Galvin
Chief Sales Officer: Daniel Eisenhut
Chief Technical Officer: Anouar Adlani
Chief Legal Officer: Luc Seufer
Third parties Pursuant to applicable laws, EuroDNS allows any interested party to report any illicit use of its services. However, it shall be noted that EuroDNS is solely entitled to suspend its services on its own initiative in cases where a blatantly illicit use of those is made, such as in cases falling under article 379, 457-1 and 496 of the Luxembourgish penal code (fraud, child pornography, incitement to racial hatred...)
Any other type of dispute must be settled directly between the reporter and the applicable EuroDNS customer.
Our legal department is reachable at:
- tel: +352 27 220 150
- fax: +352 20 300 150
Upon receipt of your complaint, our legal department will review it within a timely fashion and the appropriate action will be taken. You will always be kept fully informed by email of EuroDNS' actions, if any.
Customers' claims should be sent to EuroDNS legal department and will be reviewed and investigated within 10 working days of their receipt. The original communication will be acknowledged within 3 working days and its sender will always be kept fully informed by email of EuroDNS' actions, and the results of the investigation within this timeframe. Should the result of the investigation not be to the satisfaction of the Customer, they should write by registered post to:
2, rue Léon Laval L-3372 Leudelange, Luxembourg
This will then be acknowledged as per the prior procedure but be reviewed by senior staff.
If you believe that EuroDNS is breaching its obligations as an ICANN accredited registrar, you may lodge a complaint against EuroDNS by following the instructions displayed at this address: http://www.icann.org/en/resources/compliance/complaints/registrars
Contractual Terms and Policies
The following terms and conditions apply to all services provided by and via EuroDNS.