Specific Terms: SSL Certificates Service

Last modified on 26.03.2015

Specific Terms and Conditions applicable to the SSL Certificates Service provided by EuroDNS S.A.

These Specific Terms and Conditions and the General Terms and Conditions shall be interpreted and applied together as a single instrument (the "Agreement"). To the extent there is a direct conflict between these terms and the General Terms and Conditions, these terms shall prevail. Capitalised terms defined in the General Terms and Conditions shall have the same meaning in the Specific Terms Conditions.

1. The Service

1.1. Order process

In its capacity as an authorised reseller and insofar as the Customer has submitted an Order Form pursuant to the General Terms and Conditions, EuroDNS shall provide to the Customer a range of issuance and administration services for digital certificates based on the Secure Sockets Layer protocol (the "SSL Certificate Service")


Under these Specific Terms and Conditions EuroDNS shall enable the Customer to obtain SSL digital certificates (the "Certificate") from the following certification authority (the "Authority"):

GMO GlobalSign Ltd 
Springfield House 
Sandling Road, Maidstone, Kent 
ME14 2LP, United Kingdom 

In order for the Customer to conveniently initiate the issuance procedure for the Certificate, EuroDNS allows the Customer to initiate this procedure up to three (3) months after their Order has been accepted by EuroDNS.

The Customer is also informed that the issuance procedure may only be initiated from the Customer Account via which the Customer has placed their order for the Certificate.

1.2. Validation

Issuance of the Certificate will be subject to a mandatory validation procedure. The applicable procedure, contingent upon the type of Certificate selected by the Customer shall be detailed on the EuroDNS Site. The Client shall be solely responsible for abiding by the applicable procedure in order to obtain the Certificate from the Authority.

1.3. Certificate renewal

1.3.1. Automated renewal

In order to avoid an unwanted expiration of the Certificate, EuroDNS enables the Customer to activate an automated renewal option in the Customer Account.

If this option is activated, EuroDNS will attempt to renew the Certificate prior to its expiration date and for the term selected by the Customer. This automated renewal shall be operated in accordance with the terms of article 6 of the General Terms and Conditions.

1.3.2. Manual renewal

If the automated renewal option is deactivated, the Customer will need to manually renew the Certificate via the Customer Account before its expiration date. EuroDNS will notify the Customer several times of the expiration and applicable methods to renew the Certificate, by sending the Customer emails to the address registered as part of the Customer Details.

EuroDNS cannot be held liable if the Customer fails to take the necessary action to renew the Certificate or in the case of the Customer Details being inaccurate or obsolete and, more generally, in case of the Customer failing to receive the expiration notice. The Customer remains solely responsible for the renewal of the Certificate.
If the Customer fails to take action to renew the Certificate before its expiration date, the Certificate will become obsolete pursuant to the Authority terms of service.

2. Service use

In order to redeem the SSL Voucher and obtain the Certificate the Customer must agree to the terms and conditions applicable to the services provided by the Authority; the current version is available at: https://www.globalsign.eu/repository/

The Customer expressly understands and accepts that EuroDNS has no control whatsoever over the services provided by the Authority nor the terms and conditions applicable to such services.

3. Limitations

3.1. General

EuroDNS makes no warranty of any kind, expressed or implied, as to the SSL Certificate Service's merchandisableness or fit for a particular purpose. Any warranty given by the Authority falls under the sole responsibility of the latter.

3.2. Resale forbidden

The Customer is expressly informed that the resale of SSL Vouchers is strictly forbidden. Any breach of this prohibition will automatically lead to the immediate cancellation without any refund of all applicable Certificates.

3.3. Special offer

As part of the Domain Name Service, EuroDNS may at its sole discretion elect to offer a Certificate to the Customer for each domain name they register with EuroDNS.

The Customer understands and accepts that the free Certificate offered by EuroDNS may on only be redeemed for domain names registered with EuroDNS. Thus, the Customer accepts that any registrar transfer of a Domain Name benefitting from this special offer will automatically trigger the revocation of the applicable Certificate.
The Customer understands and accepts that EuroDNS makes no warranty as to the duration of this special offer.

4. EuroDNS obligations

In providing the SSL Certificates Service, EuroDNS' role is strictly limited to this of a mere intermediary with the Authority. As such EuroDNS makes no warranty other than the fact that it will transmit the Customer order to the Authority.

Upon receipt of full payment for the Certificate, EuroDNS will activate a functionality in the Customer Account which will allow them to initiate the issuance procedure of the Certificate the Customer has ordered.

5. Responsibility

The Customer commits not to use the SSL Certificates Service for any illicit or fraudulent purposes and more generally, in any way breach the principles set forth by article 10 of the General Terms and Conditions.

The Customer understands that any improper use of the SSL Certificates Service may result in the immediate, and without prior notice, suspension of the Certificate by EuroDNS and/or the Authority, as well as the complete suspension of the Customer Account if EuroDNS deems it necessary.
The Customer accepts that neither EuroDNS nor the Authority can be held liable for the use of the Service made by the Customer.

6. Guarantee

The Customer commits to hold harmless EuroDNS and the Authority against any claim and/or suit from any third party based on or arising from the Customer's use of the Service. This guarantee includes among others that the Customer will fully indemnify EuroDNS and/or the Authority for any direct or indirect damages such as but not limited to, all administrative, judiciary or extra judiciary costs incurred for EuroDNS and/or the Provider by the Customer's use of the Service.

7. Customer Support

EuroDNS' support for the SSL Certificates Service will be exclusively limited to the basic setup of the Certificate.

The validation procedure and more generally, technical support for the Certificate will be provided directly by the Authority.

8. Refund

The Customer understands and agrees that unless otherwise provided all fees applicable to the SSL Certificates Service are non-refundable. 

The Customer having the legal status of consumer pursuant to the Luxembourgish consumer code are expressly informed that the SSL Certificate being considered a customised good, pursuant to article L.222-5 of this code, theSSL Certificates Service is not subject to the statutory right of withdrawal.

The Customer further acknowledges that the early termination of the SSL Certificates Service does not entail the refunding of any monies paid to EuroDNS nor does it release the Customer from their obligation to pay all fees applicable to the Service they have ordered.

9. Modification

In accordance with article 7.2 of the General Terms and Conditions, EuroDNS retains the right to discontinue or suspend at any time, temporarily or permanently any part or the entirety of the SSL Certificates Service.

The Customer understands and accepts that EuroDNS cannot be held liable by the Customer or any third party for any consequences resulting from such modification, suspension or discontinuance of the SSL Certificates Service.

10. Termination

10.1. The Customer may request the termination of the SSL Certificates Service at any time. Such termination will be operated after a period of one (1) month following the receipt by EuroDNS of a written request sent by registered mail to the address specified in article 1 of the General Terms and Conditions.

10.2. The Customer accepts that in certain circumstances, EuroDNS will be entitled to terminate provision of the SSL Certificates Service without prior notice. Circumstances where such termination may happen, without it being deemed a default of EuroDNS towards its contractual or legal obligations, include but are not limited to:

  • use of the SSL Certificates Service by the Customer for illicit purposes; and/or
  • failure by the Customer to pay to EuroDNS any fee due for the SSL Certificates Service provision.

10.3. The Customer expressly agrees that no refund shall be granted in the case of termination of the SSL Certificates Service and/or the whole Agreement.

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