Specific Terms and Conditions: Web Security Suite

Last modified on 07.10.2026

Please note: This English version is only for informational purposes. The French version is the only binding version between EuroDNS and the Customer.

These Specific Terms and Conditions form part of the Agreement. They shall be interpreted and applied together with the General Terms and Conditions and the Domain Name Service Specific Terms and Conditions. To the extent there is a direct conflict between these terms and the General Terms and Conditions or the Domain Name Service Specific Terms and Conditions, these terms shall prevail. Capitalised terms defined in the General Terms and Conditions and in the Domain Name Service Specific Terms and Conditions shall have the same meaning in these Specific Terms and Conditions.

Insofar as the Customer has submitted an Order Form pursuant to the General Terms and Conditions, EuroDNS shall provide the Customer with a range of services for securing their Domain Name and associated internet services (the "Web Security Suite Service" or "WSS") as defined in its commercial offer and subject to the conditions set out below. Depending on the plan chosen by the Customer, the WSS includes in particular:

• a managed web application firewall (the "WAF"), which filters and monitors the HTTP/HTTPS traffic of the Customer's website and whose events are logged in a security information and event management system (the "SIEM") monitored by a security operations centre (the "SOC");
• a content delivery network (the "CDN");
• a malware and vulnerability scanner, with automatic removal of detected malware;
• a website backup; and
• protection against distributed denial-of-service ("DDoS") attacks.

In order to facilitate the activation of the WSS, EuroDNS allows the Customer to initiate this procedure during a period of three (3) months following the date on which EuroDNS accepted the Order Form.

The Customer is expressly informed that if they fail to initiate the activation procedure within this period, they will lose all right to the provision of the WSS and will not be entitled to any refund.

The Customer is further informed that the activation procedure may only be carried out from the Customer Account via which the Customer placed their order for the WSS.

Once activated, the WSS will be made available to the Customer for the duration selected in the Order Form.

In order to avoid the expiration of the subscription to the Service, EuroDNS enables the Customer to activate, via the Customer Account, an automated renewal option.

If this option is activated, EuroDNS will attempt to renew the Service prior to its expiration date and for the term selected by the Customer. This automated renewal shall be carried out in accordance with the terms of article 6 of the General Terms and Conditions.

If the automated renewal option is deactivated, the Customer will need to renew the WSS manually, via the Customer Account, before its expiration date. EuroDNS will notify the Customer several times of the expiry of its validity and of the renewal procedures, by sending emails using the Customer Details.

EuroDNS cannot be held liable if the Customer fails to take the necessary action to renew the WSS or if the Customer Details are inaccurate or obsolete and, more generally, in case of the Customer failing to receive the email in question.

The Customer remains solely responsible for the renewal of their subscription to the WSS.

If the Customer fails to renew their subscription before its expiration date, the WSS will be deactivated for a period of fourteen (14) days, during which the Customer may reactivate their subscription to the Service via the Customer Account.

At the end of this period, the Service will be permanently terminated and the configuration elements of the Service will be completely deleted and cannot be recovered.

EuroDNS grants the Customer a limited, non-exclusive right of use over certain functionalities of the WSS, as defined in the Customer's Order Form.

By accepting this right of use, the Customer commits not to, directly or indirectly: (i) decompile, disassemble, reverse engineer or attempt to reconstruct, identify or discover any source code, underlying ideas, technical interfaces, algorithms or any software element on which the WSS relies, and more generally any technology made available to the Customer as part of the WSS; (ii) modify or create derivative works of the WSS; (iii) incorporate or embed the WSS, in whole or in part, into another product or computer service; or (iv) remove, alter or obscure any reference to the intellectual property rights attached to the WSS.

The Customer is informed that this licence is personal and that they are forbidden from sub-licensing the WSS and, more generally, from allowing any third party to use the WSS.

All rights in the WSS that are not expressly granted to the Customer hereunder remain reserved to EuroDNS and its licensors.

Furthermore, the Customer is expressly informed that the software and services of Nusec are used for the WSS and, as such, the Customer undertakes to comply with Nusec's contractual terms applicable to the WSS.

The features and options of the WSS are limited to those chosen by the Customer in their Order Form. The Customer is informed that they may upgrade to a higher plan at any time via their Customer Account. In order to downgrade to a lower plan, the Customer must contact EuroDNS's support service.

The Customer understands and accepts that they may not change the Domain Name for which they have activated the WSS.

The Customer also accepts that EuroDNS reserves the right to modify the technical limitations of the WSS whenever necessary.

The Customer commits not to use the WSS for any illicit or fraudulent purposes and, more generally, not to breach the principles set forth in article 10 of the General Terms and Conditions.

The Customer understands that any improper use of the WSS may lead EuroDNS to suspend the Service without prior notice, and to suspend the entire Customer Account if EuroDNS deems it necessary.

The Customer understands and accepts that EuroDNS cannot be held liable for the use of the Service made by the Customer.

The Customer understands and agrees that, unless otherwise provided, all fees applicable to the WSS are non-refundable. Notwithstanding the foregoing, a Customer having the legal status of consumer pursuant to the Luxembourg Consumer Code is entitled to the statutory right of withdrawal of fourteen (14) calendar days provided for in article L.222-9 of this code.

The withdrawal period runs from the conclusion of the contract, that is, from the acceptance of the Order Form by EuroDNS. To exercise this right, the consumer Customer shall notify EuroDNS of their decision before the expiry of the period, by an unequivocal statement, in particular by means of the model withdrawal form provided for in the Consumer Code, sent by email to legal@EuroDNS.com or by post to the address specified in article 1 of the General Terms and Conditions.

By activating the WSS during the withdrawal period, the consumer Customer expressly requests that the performance of the Service begin before the expiry of that period. If they subsequently exercise their right of withdrawal, they shall pay EuroDNS an amount proportionate to what has been provided up to the time they informed EuroDNS of their withdrawal, in comparison with the full coverage of the contract.

EuroDNS shall reimburse the payments received within fourteen (14) days from the day on which it is informed of the consumer Customer's decision to withdraw, using the same means of payment as for the initial transaction, unless expressly agreed otherwise.

The Customer is also informed that early termination of the WSS does not entail the refunding of any monies already paid to EuroDNS, nor does it release the Customer from their obligation to pay the fees relating to the WSS ordered.

In accordance with article 7.2 of the General Terms and Conditions, EuroDNS retains the right to discontinue or suspend all or part of the WSS.

The Customer understands and accepts that EuroDNS cannot be held liable by the Customer or any third party for any consequences resulting from such modification, suspension or discontinuance of the WSS.

EuroDNS makes no warranty of any kind, express or implied, as to the merchantability of the WSS or its fitness for a particular purpose. The WSS is provided "as is", without any express or implied warranty as to its proper functioning, and EuroDNS hereby disclaims all responsibility for its proper functioning.

Further, the Customer is expressly informed that, other than the backup feature included in the plan chosen, EuroDNS will not back up the Customer's Content and that it is therefore for the Customer to take any precautionary measures they deem necessary to protect against damage to or loss of the Content. Even where it is included, the backup feature does not guarantee the restoration of the entire Content.

The Customer understands and accepts that the features of the WSS aim to reduce risks but do not guarantee the absence of attacks, vulnerabilities or malware, the uninterrupted availability of their website, or its compliance with any regulation (in particular the GDPR or the PCI-DSS standard), for which the Customer remains solely responsible. The Customer authorises EuroDNS and the provider of the WSS to automatically delete or quarantine detected malware and to block traffic deemed malicious, which may, in particular in the event of a false positive, alter or make inaccessible part of the Content or block legitimate traffic.

The Customer expressly accepts that any misconfiguration of the WSS may render the Content inaccessible to the public. The Customer is solely responsible for the proper configuration of the WSS.

EuroDNS will do its utmost to provide the WSS twenty-four (24) hours a day and seven (7) days a week for the whole term of the subscription to the Service. However, EuroDNS only commits to a best-efforts obligation as to the availability of the WSS.

10.1. The Customer may request the early termination of the WSS at any time via their Customer Account. Any request for immediate termination or deletion must be sent to EuroDNS's support service.

10.2. The Customer is aware that, in certain circumstances, EuroDNS reserves the right to suspend or terminate the subscription to the WSS immediately and without prior notice, thus preventing the Customer from accessing and/or using the WSS. The circumstances in which such suspension or termination may take place include, without it being deemed a default by EuroDNS of its contractual or legal obligations, and without this list being exhaustive:

• the deletion, non-renewal, transfer or any other loss of control of the Domain Name associated with the WSS;
• any breach by the Customer of the Contractual Terms;
• the receipt of a request imposing such termination from the competent judicial or governmental authorities;
• the Customer's early termination request;
• any suspension or substantial modification of the WSS;
• unforeseeable technical problems or security flaws;
• use of the WSS by the Customer for illicit purposes; and/or
• failure by the Customer to pay any sum due for the provision of the WSS.

10.3. In case of termination of the whole Agreement pursuant to article 14 of the General Terms and Conditions, the Customer shall hold EuroDNS harmless from any responsibility arising from any further intervention request on the WSS.

10.4. The Customer expressly agrees that no refund shall be granted in case of termination of the WSS and/or the whole Agreement.