Manage your domains with a backup contact email address

Here’s a domain name management tip that will help prevent problems with your domains. Provide EuroDNS a backup email address. It’s not mandatory that we have one on file, but we strongly recommend it anyway. Worse comes to worst: it'll keep your domain name from getting suspended. Here’s why.

by Daniel - 10.10.2018

Why a backup email address is necessary

While it’s important that you provide EuroDNS with an up-to-date primary email address, it’s equally important that you have on file a secondary, backup address in case we’re not able to reach you using your primary.

Many customers prefer to use their domain name email address as their primary means of email contact. And that’s fine. But for the following reasons, you should provide EuroDNS with an alternative address unrelated to your domain name:

Your domain name expires

If all we have on file is an email address related to your domain, and that domain name expires, we won’t be able to contact you.

Your email address is no longer valid

Even if your primary contact email address is unrelated to your domain, once it’s deactivated or invalidated, we won’t have any way to get in touch.

Adding a backup email address

To provide a backup email address, just follow these steps:

  • Log in to your EuroDNS account and click on the account icon (ID number) at top right

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  • After clicking on the ACCOUNT ID number > ACCOUNT > CONTACT DETAILS

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  • Enter your backup email address

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  • Click on SAVE CHANGES

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Smart domain management helps you avoid problems

You never know. Without a backup contact email address you could miss receiving important information. And there’s no question: we do send our customers need-to-know information. You’ll receive communication from us anytime you:

  • Register a domain name or service
  • Transfer a domain name
  • Need to renew your domain or service
  • Need to reset your password
  • Need to pay an invoice
  • Validate and/or change your WHOIS registrant details

A word about this last point. In accordance with ICANN rules and/or registry conditions, we are obligated to email you reminders to check your domain’s contact details. If you ignore these contact validation emails, the consequences are severe:

  • Your domain name will be suspended, your website will go down, and your email will be inaccessible.
  • Your domain name will be removed and become available for others to register.
  • New domain name registrations won’t be activated until you’ve validated your contact details. The EPP code in the WHOIS directory will be ‘clientHold’.
  • If you initiate an owner change and you don’t validate the domain name, it will be parked. Your website will stop working.
  • If we find that your domain name details are wrong, we’ll send you a validation email. Failure to correct and confirm your details will lead to the suspension of your domain names.

Whatever the reason for an email, you can rest assured that we won’t be sending it if it doesn’t include necessary information that you need to know.

Domain name management made easy

To set up your secondary contact email address just log into your EuroDNS account and follow the steps shown above. And don’t forget: you can always get in touch with us if you have any questions or need assistance with matters related to domain name management. We’re always glad to help.


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