How to transfer a domain name when your registrar jumps ship

Oh no! Your domain registrar closed up shop without telling you?! Now you’re not sure how to retrieve and transfer your domain name?? Take a deep breath. Your domain registrar may have disappeared but your domain certainly hasn’t. We’re here to help with our domain name transfer how-to guide!

by Daniel - 21.03.2018

So what happened to your domain name? 

From time to time, a domain name registrar ceases activities for whatever reason. And, understandably so, customers who are unfamiliar with the intricacies of domain name ownership panic. If the registrar happens to be a EuroDNS reseller, we see it first hand: our office is hit with an earthquake of angry, confused, even frightened emails and phone calls.

We once witnessed a situation where an accredited registrar with more than 700 domain names registered to more than 700 customers – 700! – decided to cease all activity and cancel their accreditation. What’s worse, customers could not directly reach the registrar to make alternative arrangements. Yikes.

Luckily, we were able to step in and help these customers, a happy end to a scary story. 

How to transfer your domain to EuroDNS

Yes, there is hope! Here’s what you need to do.

Step one:

The first thing is to make sure you have information concerning:

  • The identity of your registrar.
  • The real owner of the domain name. 

Step two: 

If the registrar is not EuroDNS, you’ll need to contact whoever is.

If the registrar is EuroDNS, you’ll need to:

One: Create a free account at EuroDNS and fill in all the information about the owner (the company or individual). Here is our basic instructions on how to do this.

Two: Email legalservices@eurodns.com with the following documents to prove ownership. (For legal reason, we cannot move domains if we aren’t sure about the owner.) Once we have these documents, we can move the domain from our reseller account to your account so that you have full management of your domain:     

  • A written request to transfer the domain name to your EuroDNS account. This should be executed by, and on the letterhead of, the entity (individual or company) appointed as domain holder. Be sure to include the domain name and the ID / login name of the account you have created. 
  • A legible copy of the passport or ID card of the individual representing the account holder. 
  • An official statement establishing that the individual representing the account holder is entitled to do so (for example, a power of attorney or article of incorporation). 

Once we’ve received and checked these documents, we will transfer the domain to your account.

Other considerations when transferring your domain

Updating your domain contact profile and/or performing a trade

Check the contact profile and update it if necessary. Some resellers use their own email and/or contact information when managing a domain.

If you prefer, you have the option to transfer your domain to a different registrar.

You can find more information about updating your contact profile and performing a trade here

EuroDNS’s responsibility 

If your registrar provided you with a complete web solution package (domain, email, web hosting and/or design), keep in mind EuroDNS was only involved with your domain name (your website’s address). We were not responsible for anything else and cannot be held accountable if, for example, your website is not resolving. 

If you have any questions about how to transfer your domain name or require additional assistance, let us know. We’ll be happy to help.

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